Technology Resource Manager - Information Tech Spec 2

Job Description

The Technology Resource Center Manager is responsible for directing the daily operations of the Technology Resource Center (TRC).  The TRC is SMSU Information Technology Service’s (SMSU ITS) service desk.  As the SMSU ITS service desk, the TRC is the location for initial information technology service and support requests and it handles inquiries regarding SMSU ITS services from the University community.  The TRC Manager supervises a team of student workers that provide direct support for all members of the University community.  In this role, the TRC Manager coordinates the escalation of support requests and needs to other full-time SMSU ITS staff as appropriate.  The TRC Manager also provides lead technical support for specialized services and computer workstations in use on campus.  These services include such services as enterprise content management systems, wireless display systems, and supporting workstations used for such services as financial transactions, public safety, and other unique business processes. The TRC Manager is also a critical member of SMSU ITS’s Client Services team which provides research, training, and consultation on the use of technology services for the University community. This position is essential to Information Technology Service’s mission of providing a wide spectrum of quality information technology services and support for the University.

Minimum Qualifications

• Bachelor's degree in computer science or related field or an equivalent combination of education and experience.

• Three years of current experience providing information technology support services including experience with troubleshooting and resolving computer workstation performance issues.

• Working knowledge of computer operating systems and experience with a wide array of technology tools and software applications such as Microsoft Office 365, Adobe Creative Suite, and Internet browsers; necessary to support effective utilization by the University community.

• Applied experience with information technology service desk or help desk software packages sufficient to enable effective utilization of SMSU ITS’s service desk software solution.

• Experience with managing student workers or leading a group of co-workers on a task(s) and budgeting that is sufficient to enable effective leadership and management of a large team of student workers.

• Familiarity with programming/scripting languages sufficient to support the implementation of automated tools that support TRC activities including computer workstation deployment and inventory tracking.

• Ability to move materials and equipment is from locations across campus.

Preferred Qualifications

• A minimum of 2 years of experience with information technology support services in a higher education setting.

• Experience with both PC and Macintosh operating systems.

• Applied experience implementing security patches and standards on computer workstations.

• Writing and presentation skills and experience sufficient to support effective training sessions on technology topics to be provided to a range of clientele.

Other Requirements

Priority will be given to those who apply by 9/1/25.

Work Shift (Hours / Days of work)

Monday - Friday; 8:00am-4:30pm

Telework (Yes/No)

No - This is a completely on campus position.

About

Southwest Minnesota State University is one of seven universities in the Minnesota State system. SMSU gives highest priority to excellence in teaching and preparing students to be lifelong learners through quality undergraduate teaching/advising and close student/faculty relationships. Its mission, dating back to 1967, provides access to university-level programs in liberal arts & professional studies. The University has a special commitment to the educational needs of the people in its service region reflected through its curricula, cultural programs, diversity of staff and students, cooperative relationships with the public and private sectors, and regional institutions. The 216-acre campus encompasses 24 modern, interconnected, and accessible buildings. Marshall (pop. 13,000) is the hub of a rich agricultural area and offers a variety of cultural, recreational and educational opportunities. The position is an opportunity to be part of a vibrant, dynamic and growing institution that is searching for exceptionally talented people.

Southwest Minnesota State University complies with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act. You can find our Annual Security and Fire Safety Report online at Annual Security and Fire Safety Report (smsu.edu). This report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain non-campus buildings or property owned or controlled by Southwest Minnesota State University. If you prefer a hard copy, please contact the Department of Public Safety at 507-537-7252.

We are committed to responding to the educational needs of our changing communities and to providing opportunities for enhancing knowledge, skills, and values in a supportive learning environment. We recognize and assert the value of inclusion as an ethical imperative and as a necessity for academic rigor, student success, and lifelong learning. Our goal is to strive for inclusive excellence in our commitment to preparing all students and employees for success.

Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota

Southwest Minnesota State University prohibits discrimination on the basis of sex and/or gender in education programs and activities. SMSU maintains compliance with the federal Title IX law, Minnesota statute § 135.A.15 (Campus Sexual Misconduct Policy), and Minnesota State Colleges and Universities Board of Trustee’s, 1B.3 Sexual Misconduct policy and 1B.3.1 Response to Sexual Violence and Title IX Sexual Harassment procedure. For a comprehensive review of the aforementioned federal, state, system, and university policies, please go to https://www.smsu.edu/administration/titleix/index.html.

Southwest Minnesota State University is a member of the Minnesota State system and is an equal opportunity educator and employer. SMSU is committed to equal employment opportunities for all applicants and to providing employees with a work environment free of discrimination and harassment. SMSU does not tolerate discrimination or harassment of any kind. Women, diverse populations and individuals with disabilities are encouraged to apply. Applicants must be able to lawfully accept employment in the United States. Requests for reasonable accommodation of a disability during the application and/or interview process should be made to the Affirmative Action Office, 507-537-6208. For TTY communications, contact Minnesota Relay Service at 1-800-627-3529. This vacancy notice is available in alternative format upon request.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc.  We promote the health and well-being of our employees and take work/life balance seriously.